Shipping & Returns

# Shipping & Returns Policy ## Shipping Information **Processing Time** Orders are processed within 1-3 business days. You'll receive a confirmation email once your order ships. **Shipping Methods & Times** - **Standard Shipping:** 7-14 business days - **Express Shipping:** 3-7 business days - **International:** 10-21 business days **Shipping Costs** Calculated at checkout based on your location and order weight. **FREE SHIPPING:** On orders over $50 (promotional periods) **Tracking** All orders include tracking. You'll receive a tracking number via email once your package ships. ## Returns & Exchanges **30-Day Return Policy** We want you to love your purchase! If you're not completely satisfied, you can return most items within 30 days of delivery. **Eligible for Return:** - Unopened, unused items in original packaging - Items with tags still attached - Products in resalable condition **Not Eligible for Return:** - Opened books or Qurans - Used prayer mats or clothing - Personalized or custom items - Sale or clearance items (unless defective) **How to Return** 1. Contact us at support@hidayanoura.com within 30 days 2. Include your order number and reason for return 3. We'll send you return instructions 4. Ship the item back (you cover return shipping) 5. Refund processed within 5-7 business days of receiving your return **Exchanges** Want a different size or color? Contact us and we'll arrange an exchange at no extra cost! ## Damaged or Defective Items Received a damaged or defective product? We're so sorry! Contact us immediately with: - Your order number - Photos of the damage - Description of the issue We'll send a replacement or full refund right away — no need to return the damaged item. ## Lost or Stolen Packages If your tracking shows "delivered" but you didn't receive your package: 1. Check with neighbors or building management 2. Contact your local post office 3. Reach out to us — we'll help investigate ## International Orders **Customs & Duties** International customers are responsible for any customs fees, duties, or taxes imposed by their country. **Shipping Times** International orders may take 10-21 business days. Delays can occur due to customs processing. ## Questions? Contact us anytime at support@hidayanoura.com We're committed to making your HidayaNoura experience exceptional! 🌙